Frequently Asked Questions

Below you can see replies to the most commonly asked questions about the Old Phoenix

Can you please let us know your room prices?

You can see a detailed and up-to-date price list on our Hotel page

 

 

 

 

 

Can we reserve room number (...enter any number) ?

Unfortunately, no, you can't. We are a small hotel with a limited number of rooms and often need to juggle them in order to fit arrivals and departures. Reserving specific rooms would severely limit our flexibility. If you have a favourite room mention it to us and we will keep it in mind when we allocate rooms but this is not something that we can guarantee. In general longer stays (over a week) have a better chance to get the room they want but that could also mean having to move room during your stay.

We tend to be more flexible when the hotel is quiet (which generally means in May and late October).

Do you have an internet connection?

We have free WiFi internet from our restaurant terrace but not from the rooms. You won't get superfast speeds but it is generally good enough to check emails and your favourite web sites.

How do we best get to you from (...add any place) ?

Most of the common options are explained on the page Getting There

Where is the best place to park our car in Hora Sfakion?

You can park your car in the village square and on the way to the harbour. You might have to pay a small parking fee (it's not always the case which is why we are writing "might").

Can we come to you by road?

Yes you can come by road but it is not the shortest route (the ferryboat will take less time).

To get to us by road drive from Hora Sfakion to Anopolis (12 km) then on through the village towards Aradena (another 5km). Around 300m before  reaching the bridge that leads to Aradena there is a sign at a left turn to Livaniana (8 km) and to the Old Phoenix. Take that turn and drive to Livaniana then follow the dirt road that goes down to the left at the entrance of the village for another 3 km to the hotel. The road is drivable for normal cars as long as they are not too low and as long as you don't suffer from vertigo as the road is quite exposed at times.

Can you pick us up from Loutro ?

We can pick you up from Loutro but we cannot arrange a time days in advance (because people often get delayed for all sorts of reasons).

Please call us either from Loutro or shortly before you get there (an hour or so is perfect) to let us know when you are arriving and wecan them make the arrangements.
The phone number is (+30) 2825091257 or 2825091126. (should our two phone numbers not work you can call +30 6984330837 but note that we will only use it if the other two numbers are out of order).

Our free boat transfer times are at 11.00, 13.30 and 17.00 (but you'll still have to phone us to arrange to come and know where to meet in Loutro). We can also arrange other times but we wil have to charge you a taxi boat price (which is Euro 20 to 25 depending on the number of guests)

Do you accept credit cards?

Yes we accept Visa, Mastercard and Maestro cards but we do offer discounts for cash payments. If you need money there are two ATMs in Hora Sfakion (but none in Loutro or Agia Roumeli).

Can you arrange a taxi transfer to your hotel?

It is much simpler for everybody if you arrange your taxi transfer directly with our local taxi company.

Can you arrange a taxi boat transfer?

Yes we can arrange a taxi boat provided the sea conditions are good. This is useful if you are arriving in Hora Sfakion after the last ferry to Loutro has left (generally around 18-00 to 19.15 depending on the time of the year - check the time-table). Please see the taxi boat page for contact details

What is the cost of a room with meals?

We don't have any BB, HB or Full Board prices but if you want to budget for your stay you can get an idea of our prices at our Restaurant page

What is the weather like in (...add any month)?

Take a look at this page about the Cretan climate to get an idea of the weather througout the seasons. Our temperatures are generally a little higher than what is indicated on the page and the rainfall is much lower. Sea temperatures in our bay are a little cooler than the averages in northern Crete (because of the numerous underwater fresh water springs).

And of course if your question doesn't have an answer here don't hesitate to email us.